Refund policy
We make fresh chocolate with no preservatives and pack every hamper by hand. That shapes what we can and cannot take back, and we would rather be clear about it up front than surprise you later.
The short version
- You can cancel any order free of charge before it is dispatched.
- If a hamper arrives damaged, incomplete, or is not what you ordered, we replace it or refund you in full.
- Because this is fresh food, we cannot accept returns simply because you changed your mind after delivery.
Why we cannot accept change-of-mind returns
Our products are perishable food made without preservatives. Once a hamper has left our hands and travelled through the courier network, we have no way to verify how it was stored, so we cannot resell it to anyone else. Accepting it back and putting it into another customer's box would not be safe or honest.
This is standard for fresh food and does not affect your rights where a product is damaged, defective, or not as described.
Cancelling your order
You can cancel free of charge at any point before your hamper is dispatched. Message us on WhatsApp at +91 96380 32149 or email mekorochi@gmail.com with your order number.
Once a parcel has been handed to the courier we cannot cancel it, because the hamper has already been assembled and packed.
Damaged, incomplete or incorrect hampers
If your hamper arrives damaged, is missing items, or is not the product you ordered, contact us within 12 hours of delivery.
Please send:
- Your order number
- Photographs of the outer parcel, including the shipping label
- Photographs of the hamper and the affected items
We will replace the hamper or refund you in full, whichever you prefer. You will not need to ship anything back to us.
Parcels that do not arrive
If tracking shows your parcel as delivered but you have not received it, contact us within 2 working days. We will raise it with the courier and, if the parcel cannot be located, replace it or refund you in full.
What we do not refund
We want to be straight with you about two things that are normal rather than faults:
- Chocolate that has softened in transit. In warm weather this happens. It does not affect taste or safety. Rest it in a cool room and it will firm up.
- A pale or streaked surface on the chocolate. This is bloom, caused by temperature changes during shipping. It is harmless and the chocolate is fine to eat.
If either of these arrives so severe that the hamper is not presentable as a gift, tell us anyway. We would rather look at photographs and make it right than have you hand over a box you are not proud of.
We also cannot refund orders where delivery failed because the address or phone number given at checkout was incorrect or incomplete. Please check both before you order.
How refunds are issued
Approved refunds are issued to the original payment method used at checkout. We do not issue refunds by any other route.
We process refunds within 5 working days of approving them. Your bank or UPI provider may take a further 7 working days to show the money in your account, which is outside our control.
Bulk and corporate orders
Bulk and corporate orders are made to a confirmed quantity and date, so cancellation terms are agreed at the time of order.
Contact us
For anything to do with a return or refund:
- Phone and WhatsApp: +91 96380 32149
- Email: mekorochi@gmail.com
We reply within 24 working hours.
Last updated: 21-August-2026.